FAQ

No. Sanibel homes generally rent starting on the first of the month, while cottage and condos typically rent on a Saturday to Saturday arrival and departure schedules.

If you have specific dates, or would like to stay longer than 7 nights, email or call us at 1-800-472-5385 with your desired dates and we will check availability.

You must be 25 years of age to rent. Student groups are not permitted.

Weddings, receptions and other gatherings are permitted only with prior approval of the owners and Cottages to Castles. Special pricing, security deposits and payment of additional fees may be required. An atmosphere conducive to quiet must be maintained.

Guests should not expect to check in prior to 3pm. In some cases, check-in may be delayed due to circumstances beyond our control. Rate adjustments are not made for late check in or early departure.

Check-out is 10am, sharp. A late check out may be approved based on availability but is not guaranteed. A late check-out must be approved in advance by Cottages to Castles, and a late check-out fee will be assessed.

Plan on about 1 hour driving time, if you drive straight from the airport to our office. During season and other high volume traffic periods, you may encounter traffic delays on and off the island.

The toll on the Sanibel Causeway is $6 with a transponder or $9 for toll-by-plate. Your license plate will be photographed and you’ll receive a bill for the toll in the mail. There is no toll to leave the island.

If you have a rental car, you may want to consider renting a vehicle with a SunPass already installed, so as to avoid a charge to your credit card on file with the car rental agency. There may be an extra fee, so read your car rental agreement carefully for toll charge disclosures.

A discount transponder is available for purchase, with a prepaid toll account. Visit www.leewayinfo.com for program information.

You must check in at our office located 2427 Periwinkle Way, Sanibel, FL 33957. Should you arrive after our office is closed, we have a lock box located outside our office front door. Your key packet will include a map, turn-by-turn directions, newspapers, and other pertinent information.

You can expect your home away from home to be provided with linens, pots/pans, cooking utensils and basic cleaning supplies so that your stay can be self-catering, up to and including:

• Beach chairs – umbrellas are not provided
• Beach towels & linens
• Hair dryer, iron, ironing board
• Coffee filters, paper towels, facial/toilet tissue, starter trash bags
• Dish soap, hand/bar/bath soap
• Basic cleaning supplies (such as glass cleaner, countertop cleaner, etc)
• Starter supply of dishwasher tablets and laundry detergent are provided for units with dishwashers and laundry in the unit.

Seasonings, spices and other food items are not provided.

If you would like your unit provisioned with groceries in advance of your arrival, please contact our office for details.

No. Due to helmet laws pertaining to children under 16, as well as maintenance requirements, we do not provide bicycles. Bicycles are available for daily, weekly and seasonal rental. Please see our Island Info page for more resources.

Yes, although we do not warrant or guarantee speed, bandwidth, availability, malfunction of equipment or outages.

No. Smoking is prohibited at all of our properties. In addition, many complexes on the island are smoke-free and prohibit smoking anywhere on the property. Some properties provide a designated smoking area.

Some vacation rentals allow dogs, with Association and/or Owner approval. Payment of a non-refundable pet fee is required, and weight limits apply.

Yes, they must be leashed unless they are swimming in the water. Please see leash laws here for more info.

No. Credit cards are accepted for the refundable security deposit only. We accept Echecks, personal, business, cashier or bank check, bank wire transfer or money order.

Yes! We offer the CSA Guest Protect Plan, and it is available to help you focus on enjoying yourself!

We encourage you to purchase Trip Cancellation & Interruption Protection to protect your vacation savings if you need to cancel for a covered reason.

Please note: if you are traveling between June 1 – November 30, this is Hurricane Season. Owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.

Residents of NY and HI must purchase insurance directly through CSA.

Owners are not required to rebate rent in the event of a hurricane, pandemic or other unforeseen event.

If you purchased Travel Insurance and have to cancel; or, if your travel plans are interrupted for a listed, covered reason, we will assist you in filing your claim for reimbursement.

Otherwise, all cancellations are subject to a cancellation fee plus taxes. In addition, the Reservation Fee (plus taxes) is not refundable at any time.
– All pre-paid funds will be retained unless the vacation rental is rebooked for the same rate and term of your reservation.
– A partial refund may be applicable for the same dates rebooked at an adjusted rate. In addition, all approved cancellation refunds will be returned in check form, less fees within 6 weeks after the date of the cancellation.

Yes. However, we do not recommend mail or deliveries to be sent to any vacation rental address.