Cottages to Castles
2427 Periwinkle Way
Sanibel Island, Florida, USA 33957
Toll Free: 800-472-5385
Below you will find our answers to our most commonly asked questions about rental policies, the reservation process and related information.
Please refer to your reservation confirmation for more detailed information.
Please read the following information carefully. All or part of the information may pertain to your reservation and is subject to change without notice.
Confirmation: Reservations are unconfirmed until approved by C2C and a payment deposit is made. C2C reserves the right to audit, adjust or cancel any confirmed reservation for inaccuracy or misquoted information at no penalty to C2C or Guest. A credit card is required to confirm a reservation.
In the absence of Guest’s signature, payments made or taking possession of the property after receipt of this agreement is evidence of Guest’s acceptance of the agreement, and the payment and cancellation policies outlined herein. Any breach of this agreement may result in eviction and forfeiture of all monies paid by Guest.
Security: C2C charges a non-refundable Damage Waiver in lieu of a minimum $3000 cash security deposit. Guest agrees to pay for any damages to the rental property not resulting from normal wear and tear, as well as any incidental charges incurred during Guest’s stay, including but not limited to extraordinary cleaning, excess laundry, missing/damaged inventory, accessory rentals, on-demand streaming/cable subscriptions/channels, telephone charges, maid service, grocery delivery, relocating furnishings, undocumented pet(s), underreported occupancy, smoking/odors, lost/unreturned keys and maintenance/repair service calls which are determined to be user error and not a malfunction. Guest agrees to indemnify Owner for any damages which occur during the period of occupancy; and that any damages which are discovered after arrival or which occur during the Guest’s occupancy should be reported at the earliest possible time to C2C. Security Deposits are refunded 4 – 6 weeks after your departure date and are subject to adjustments for damages and/or incidental charges.
Vacation Rental Damage Protection: As part of your stay, you may purchase a Vacation Rental Damage Protection Plan designed to cover unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to C2C prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $2,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of the repair or replacement of such
property up to a maximum benefit of $3,000. Certain terms and conditions apply.
Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy here.
The Vacation Rental Damage Protection can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request Customized Service Administrators, Inc. d/b/a Generali Global Assistance & Insurance Services to pay C2C directly any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact C2C directly if you do not wish to participate in this assignment.
Final Payment: Final payment may be made via personal check, electronic check, cashier’s check, money order or bank wire transfer. Credit cards are accepted for the first installment payment only.
For reservations up to 20 nights and less than $20,000 the final payment is due 60 days prior to arrival. Reservations for 21 nights or over $20,000 the final payment is due 90 days prior to arrival.
Reservations with an unpaid Balance Due will be cancelled by the Final Payment Due Date.
Should any payment be returned for insufficient funds, or a chargeback fee or bank wire fee is assessed, the amount of such fee will be added to your Balance Due or charged to your credit card on file.
Interest Bearing Account: Payments may be placed in an interest bearing account. It is understood that interest earned on funds will accrue to the benefit of C2C.
CANCELLATION: Should you find it necessary to cancel your reservation, payments will be forfeited unless written notice of such cancellation is made 60* days prior to your arrival date. Should you cancel your reservation is paid in full, in the absence of a Covered Travel Insurance Event, all prepaid amounts will be retained as liquidated damages unless the property is rebooked for the full term and rate of your reservation. A 90 day cancellation notice is required for reservations over $20,000. All cancellations are subject to a minimum $100 Administrative Fee or 20% of the initial payment, whichever is greater.
Vacation Rental Insurance: Vacation Rental Insurance is offered with your reservation. Vacation Rental Insurance provides coverage for the loss of prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. Trip Cancellation and Trip Interruption coverage is available for events such as a sickness or injury of yourself, family member or traveling companion; flight delays due to adverse weather; interruptions of road service; terrorist acts; and mandatory evacuations. We strongly recommend you purchase this valuable protection. Additional terms and conditions apply; please read your Description of Coverage/Policy carefully and contact Generali Global Assistance at 866-999-4018 with coverage questions. Residents of NY and HI must call for separate coverage.
You can review the Description of Coverage or Insurance Policy here.
Hurricane Policy: If you are travelling between June and November, please be aware that this is Hurricane Season. Please evaluate your dates and insurance requirements to protect your investment, as owners are not required to rebate rent in the event of a voluntary or mandatory evacuation.
CHECK-IN: Check-in begins at 3pm, but is not guaranteed. Please proceed to the 2427 Periwinkle Way office and not the rental property unless specified. A timely check-in could be delayed due to circumstances beyond our control. Rate adjustments will not be made for early arrival, checking into a property not released for occupancy or late check-in/early departure.
CHECK-OUT: Property must be vacated by 10:00 AM. No late check-outs can be granted. Failure to check-out by 10:00 AM will result in a late check-out fee assessment, equivalent to no less than one day of Guest’s rent.
Please do not expect or plan on a late check-out. In the absence of an arrival or a maintenance block, you may request a late check-out, but it is not guaranteed. A late check-out is at the sole discretion of C2C. All requests for a late check-out must be made a minimum of 96 hours prior to your departure, and are subject to approval and payment of an additional fee. Requests are not guaranteed until 24 hours prior to your departure date.
MAIL: Please have any mail you will be receiving addressed to you in care of our 2427 Periwinkle Way office. Do not send parcels or mail directly to the property. Not all properties have mailboxes, and C2C does not have access to locked mailboxes.
NO SMOKING: Smoking/Vaping is prohibited at ALL C2C properties. Any Guest that smokes/vapes inside a property will be asked to leave immediately and all charges to restore the property to its original smoke-free condition will be charged to the Guest. Please contact C2C and verify if your property has a designated smoking area.
PETS: Pets are only permitted in designated pet friendly properties. Owner/Association approval is required along with payment of a non-refundable pet fee, plus taxes. Breed and weight restrictions apply and are enforced by C2C, Owners and Associations. Notification must be provided to C2C at the time of booking of any pet that will be traveling with you, and a Pet Policy will be provided to you. Any unreported pet will cause forfeiture of all payments, and Guest will be asked to remove the animal and/or vacate the rental property immediately. Guest will be charged for any costs or expenses with returning the property to its original condition.
Guest agrees to comply with local legislation, ordinances and Owner/Association rules regarding leash laws, behavior, cleanliness and leaving a pet unattended in the property. Pets are not permitted on furnishings.
Service Animals: A person who knowingly and willfully misrepresents herself or himself, through conduct or verbal or written notice, as using a service animal and being qualified to use a service animal or as a trainer of a service animal commits a misdemeanor of the second degree, punishable as provided in s.775.082 or s.775.083 and must perform 30 hours of community service for an organization that serves individuals with disabilities, or for another entity or organization at the discretion of the court, to be completed in not more than 6 months.
Emotional Support Animals and Therapy Dogs are not recognized as Service Animals by the ADA.
MAXIMUM OCCUPANCY: The property can be occupied by no more than the total number of persons indicated on your confirmation. This occupancy limit cannot be exceeded without the consent of C2C or Owner. Occupancy is defined as visits to/on the premises in excess of the number of persons contracted for. In the event the contracted for occupancy is exceeded, guest agrees to a per-person charge of $125 per day, plus taxes. Underreported occupancy may result in the removal of all occupants from the property and forfeiture of all monies whether earned or unearned. A Special Event Contract and payment of a Special Event Fee is required for any additional persons/functions on the property.
Guest agrees to provide names/address/contact information for any and all overnight guests.
Student Groups: Student Groups are not permitted. Students unaccompanied by a parent will not be permitted to register. Any reservation obtained under false pretense will be subject to forfeiture of all prepaid funds and the party will not be permitted to register or occupy the property.
Sublet: The property may not be sublet, and this agreement may not be reassigned.
PARKING RESTRICTIONS: The parking areas are for AUTOMOBILES only. Motor homes, travel trailers, jet ski/boat trailers, etc are strictly prohibited. Some Associations have restrictions on parking and vehicle types. Please refer to your confirmation for vehicle restrictions at your property.
ASSOCIATION/OWNER RULES: All Guests will abide by and comply with the rules and regulations prescribed by individual Owners, condominium or homeowner associations as required for each property.
AMENITIES: Amenities vary at each property. Please contact C2C for specific needs you may have regarding property amenities. C2C is not liable for malfunction or closure of property amenities and no credits, rebates and/or discounts can be granted for circumstances beyond our control.
FURNISHINGS/WIFI: Properties are individually decorated, and décor will vary according to the individual Owners’ tastes. Neither C2C nor the Owner shall e responsible for providing any additional furnishings or equipment not available presently in the property. Your property may or may not have a telephone, and rebates are not given for unavailability or malfunction of wifi or cable, or slow/no internet. Please check with C2C for specific items that may be of importance to you.
SWIMMING POOLS: The dates that pools are heated and the temperature settings are determined by individual condominium associations and private homeowners. No rebates will be given for cool pool temperatures, unavailability, malfunction or inclement weather that impacts the ability of a heating system to control temperatures. Heat recovery times will vary according to weather conditions. Not all sites have pools.
UTILITIES CAP: A utilities cap is applicable for private homes with pool heaters. Guest will be responsible for reimbursement of any utilities and services required that exceed this cap; and, any overage may be charged to your credit card on file. A higher pool temperature will result in a higher utility and pool service bill that may be required to correct chemical imbalances. Please refer to your confirmation for the utilities cap amount.
BOAT DOCKS & BOAT LIFTS: Not all boat docks and boat lifts are for Guest use. Please specify at the time of reservation if a boat dock or lift is available for Guest use at the property you are renting. If not disclosed and approved by C2C, Guest will be asked to remove the vessel immediately. A signed boat dock/lift waiver is required, along with Owners/Association approval and payment of a dock rental fee for the designated property. Incidental costs to adjust or repair settings will be charged to the credit card on file. Guests are not allowed to move, adjust, relocate or touch any existing boat parked on the property’s dock or lift without prior approval from C2C.
SUBSTITUTION OF ACCOMMODATIONS: Circumstances may arise which cause a property to be unavailable. C2C reserves the right to substitute comparable accommodations without notice or liability in the event of a sale or if the property becomes unavailable for any reason. If in residence, guest shall have the option of choosing another available property or receive a refund or pro-ration of total rents paid should an event affect availability once occupied. C2C shall make every attempt to notify Guest as soon as possible if a substitution must be made. All terms and conditions of this agreement shall apply to any acceptable substitute property. Accommodation substitutions cannot be made due to accommodation décor or unavailability or malfunction of interior or exterior amenities.
ACCESS TO PROPERTY: Guest agrees to allow C2C, vendors, contractors or subcontractors access to the property for any reason to make repairs, improvements, care for or manage the property.
PEST CONTROL: Properties receive regular pest control service; however, bugs and wildlife are a part of our natural island environment. No rebates will be given for the intrusion of pests, insects or wildlife during Guest’s occupancy.
CONFIDENTIALITY CLAUSE: Guest expressly covenants and agrees not to disparage C2C, Owner or Property in any public or private format including, but not limited to, Facebook, Twitter, Trip Advisor, Yelp, Instagram, or any other social media application, website, Google reviews, meeting, advertisement or public means regarding the Guest’s experience, the habitability, workmanship, or any other condition of the Property. For purposes of this Section, ‘disparage’ shall mean any negative statements, reviews, comments, feedback (whether written or oral) about C2C, Owner or Property
which could reasonably adversely affect C2C’s reputation.
C2C requires that Guests and occupants resolve any complaints with C2C prior to departing the property or completing occupancy. In addition to waiving all Claims against C2C, Guest’s breach of this Section shall nullify and terminate C2C’s obligations under the Substitution of Accommodations, Maintenance and Quiet Use and Enjoyment provisions. The Parties hereby agree that in the event of Guest’s breach of this Section, that liquidated damages of $2,500.00 shall be immediately due and payable from Guest to C2C.
UNIT FOR SALE: The property may be listed for sale. The property may be shown with reasonable notice.
C2C reserves the right to amend or change the Rental Terms outlined herein.